What do we do?

Impartial IT offer a unique service of being your IT department.

Is it for you?

Our service is aimed at small to medium sized businesses who cannot afford or do not want full time IT staff. We try to empower you to be more confident in using IT, increasing your IT knowledge and confidence.

How much?

We work on a subscription basis of a £150 monthly charge. If you pay for 12 months in advance, you receive 1 month free.

What do you get?

For your monthly fee, you will receive up to 2 hours support. Any time over this is charged at £75 per hour. That's it. No catches or extras.

What is support?

Anything we do for you, on site, by telephone or tasks you have asked us to perform are all types of support.

On-site

If you want us to visit you then we charge the standard rates for time spent on site.

Impartiality

We do not take commission or any payment from suppliers. We give advice based solely on your interests. We're on your side. We guarantee that our advice has no strings attached- we will only advise you with your needs in mind and not a hidden agenda of equipment to sell.

History

We are a division of an engineering company who have invested time and money into developing a very effective IT system. Customers and suppliers were using the engineering company as a free IT help line. It was getting to the point where engineering staff were spending too much time helping with IT so a new company was formed to make it a formal, chargeable service. Our customer profiles include engineering, insurance, wholesalers and retail businesses.

Typical tasks

Sourcing hardware and software, assessing suppliers and services, sourcing web site designers, advising on network installation and configuration, connecting a company to the Internet, troubleshooting, sourcing training, creating customised training courses, setting up hardware...